Filtering Out Priority 9 Calls

Want to filter out Priority 9 calls from the MDC screen? Try this:

  • Click the My Incident button in the top navigation.
  • Click Monitor in the left-hand navigation.
  • Click Filtered in the left-hand navigation and then the Filter button at the bottom of the screen.
  • Click the Status Monitor drop-down field arrow and select Monitor.
  • Click the box for Priority.
  • Click in the Operators field and select Less than.
  • Type in a Value of 9 (or check the box for 9, either is fine).
  • Click the Add button.
  • Click the Filter button.
  • Refresh the list whenever you need by clicking the Monitor button in the left-side navigation and then the Filtered button beneath it.