Did you use the county’s app for multi-factor authentication (MFA) and then found it didn’t work when you migrated to a new phone? Here are the directions to get it working again for you.

Note: County Apple redeem codes are tied to your Apple ID, so please do not attempt to install the AccessMCG MFA app on a device with a different Apple ID.

Launch the App Store on your new phone.

Tap the account profile, either a silhouette or your picture in a small circle at the top-right corner of the screen.

Tap Purchased to access a list of apps you have purchased/downloaded.

Scroll to the AccessMCG MFA app in the list and tap the download button to the right of the app name.

Wait for the device to finish downloading and installing the app.

Launch the AccessMCG MFA app on your device.

Going to ePortal (via Quicklinks) and click the My Account button. Log in thereafter and complete the activation.