EMIHS has made a change to speed up the load time for eMEDS/Elite. (It will also clear out the dashboard. The down-side to that is that, when it runs at 0300 hours each day, it will also clear out the unit and crew. If you run any calls between 0300 and shift change, please re-input your information as needed.)
If your system seems to be running slowly throughout the day and you would like to run this process on your own:
- Log out of Elite.
- Find and double-click the BrowserClear shortcut on the Windows desktop.
- Note the window that appears and click the Clear Cache button.
- Click the Yes button if you would like to proceed. (If not, click the No button and close the Clear Cache box you saw before.) You will know the process is complete when the window disappears.
Are you downgrading a call from ALS to BLS? While there has been a procedure in place for your documentation, the EMIHS group has added a new page (called Worksheet in Elite) for you to fill out, as well. Here are the basics:
Find and click the (new) black and gray Worksheets button, now located a few buttons below the Times button on the right side of the screen (above the Power Tools). This will toggle the Power Tools with the (new) Worksheets buttons.
Find and click the green Downgrade button, located on the right side of the screen where the Power Tools were a moment ago.
Note that a new screen has appeared. There is a menu on the left side with six headings. Clicking any of the headings takes you down the page to that particular section.
Answer the questions.
Sign the bottom (both the ALS provider and BLS provider must sign).
Are you at a loss with the Billing tab in Elite when you’re working on a patient report? Here is a TechTip that might help.
Specifically, let’s talk about the CMS Service Level field.
When you see this field, ask yourself: What is the level of service provided to the patient during transport? (Because of how we assemble resources, it is not always obvious if a patient was transported ALS or BLS. We need to identify if the paramedic upgraded a call or if it was downgraded to BLS.)
- If the patient received ALS service during transport, pick any option that contains ALS (ALS1, ALS1 Emergency or ALS Level 2 – it doesn’t matter which).
- If the patient received BLS service during transport, pick any option that contains BLS (BLS or BLS Emergency – it doesn’t matter which).
- Disregard other choices.
Note: The choices in this field are driven at the national level but not all of the choices apply to how we do business. We have adapted what you enter to get the information we need locally, which is why you can choose any ALS, any BLS and disregard the rest.
ImageTrend (ELITE) recently added the functionality to view a patient’s previous 12-lead EKGs and other vitals. Here are the steps you need to take:
- Begin entering demographic information for you patient:
- Use as much personally identifying information as possible (minimum of 2 pieces) to identify the correct patient including Name, Social Security Number, Date of Birth, Home Address.
- Note that, if the system finds a matching record, a yellow bar with a blue Find a Repeat Patient link will appear at the top and the Find a Repeat Patient button will turn blue — Use this button whenever possible to keep multiple patient encounters grouped together.
- Click the Find a Repeat Patient button.
- Select the proper patient from the list of possible matches.
- Click on the Timeline power tool at the right of the screen. (This allows you to view information from previous incidents, such as vitals, EKGs, previous dispatch reasons, and provider impression.)
- Select the Medical Devices in the filter criteria to view a list of EKGs, and click the eye icon to view the EKG, itself.
Questions about how to use this function may be directed to Captain Tim Burns or FF Benjamin Brighton.
Scenario: You arrive at the scene to find the patient obviously deceased and the family member present said that the patient had a heart attack in his sleep. In this scenario, you did not attempt to resuscitate the patient. Here are the fields you will need to change in Elite that differ from the typical patient report, but this TechTip does not address all of the other fields you should be filling in that are typical of any call in your talented report writing skill.
|Call Info||Disposition||Primary Role||Non-Transport - Other Reason
|Call Info||Disposition||T&T Disposition||Dead at Scene Without Interventions (No Transport)
|Call Info||Conditions||Cardiac Arrest||Yes, Prior to EMS Arrival
|Chief Complaint||Date/Time of Onset||(Use, if known)
|Patient||Chief Complaint||Primary Symptom||Cardiac Arrest
|Patient||Assessment||Primary Impression||Obvious Death
|Patient||Assessment||Assessment||(Whatever led you to pronounce death)
|Patient||Cardiac Arrest||Resuscitation Attempted by 911||No
|Patient||Cardiac Arrest||End of EMS Event||Pronounced in Field
|Provider Actions||Vitals||Vitals||(Need one set, including 0 for pulse and 0 for respiration rate)
|Provider Actions||TOR/POD||Criteria for POD||Rigor Mortis
Scenario: Your patient is unconscious and has no ID in his wallet. Aside from being the worst mime act you have seen today, you have no information on him. How to record his name in Elite?
Contrary to what some will tell you, you should not call him John Doe (or anything punny but close) when you need to input a first and last name. Doing so implies that this is his actual name and you took that specific person to the hospital, as far as the people who are analyzing the reports are concerned.*
Instead, remember that you have options (Refused for people who refuse and Unable to Complete when you just don’t have the name and he is incapable of providing it).
Click the No/Not button next to the First Name.
Click the appropriate choice thereafter.
Repeat for the Last Name field.
Then again, if you actually run the real John Doe to the hospital, you should record the name. You just may want to reiterate in the narrative that it’s his real name.
* – Per EMS-Ops: “When you have not values available to you and you enter a name of John Doe, you are documenting that you took someone to the hospital whose name was John Doe, not that you took someone to the hospital whose name you do not know.”
Scenario: Your patient has a bottle of medicine that you need to record but one that is not in Elite. There’s no Other option in the drop-down list. How should you record it?
Click in the Other Medical History input box and add the medicine(s) there.
Follow this up with e-mailing the name of the medicine(s) to Tim Burns (Tim.Burns@montgomerycountymd.gov) and he will have the medicines added to the Current Medications drop-down list. Please double-check your spelling.
Scenario: Your patient has declined (however forcefully) to share his/her phone number with you and it’s a required field in Elite. What to do?
If you leave the field blank: You will lose five (5) points toward your completion total.
If you type all 9s (999-999-9999, consistent with the SSN approach): You will not lose any points toward your completion total but you will still get a validation error, which explains that is it preferable to get a valid phone number.
Scenario: You are an ALS provider who needs to report a downgrade in Elite. The BLS provider has transported the patient in his/her ambulance and you intend to try to return to Station 8 without being dispatched. What do you need to report?
Ensure you are writing the report with the Unit/Call Sign as the ALS unit on the call.
Switch to the Call Info menu and Disposition tab to change the Primary Role of the Unit at the End of Incident to Non-Transport-Other Reason and The Treatment & Transport Disposition field to Operational Support Provided – Patient Contact (if there was PT contact).
Leave the Patient Side Time blank. (Yes, it will be red, but it won’t trigger the additional validation rules this way.)
Remember, just as with the previous version of eMEDS, you still need to write a narrative to explain why you chose to downgrade the patient.
Are you trying to log onto Elite but getting an error of Initializing the Dashboard Resource Cache Manager? Are you frustrated and ready to inflict damage on the unsuspecting hardware?
Please don’t hurt the computer. This is a simple fix in Google Chrome and a quick one, at that.
- Press Ctrl-H on your keyboard. (This will bring up the browsing data/history.)
- Find and click Clear Browsing Data link on the left side of the screen.
- Make sure all of three items are checked (browsing history, cookies and cached images). They should be checked, by default.
- Click the blue Clear Data button.
- Ensure that you are in an area likely to get a good wireless connection.
- Reboot the computer
- Try logging in again.