Common Questions

Setting up your MCGOV E-Mail Account on Your iPhone

iPhone

  • Go to Settings and choose Mail.
  • Click Accounts.
  • Click Add Account.
  • Choose Microsoft Exchange and input your e-mail address where indicated.
  • Add MCGOV as the description and click the Next link (at the top-right corner).
  • Note that a pop-up will appear, asking if you want to configure manually or sign in directly. Choose Sign In.
  • Wait for the screen to verify your account and then you will see the MCG login screen.
  • Change the top line to your username from your email address. Your MCGOV username is your Windows username followed by @montgomerycountymd.gov. (For example, Michael Johnson’s username might be johnsm2@montgomerycountymd.gov.)
  • Input the MFA security code where prompted, which would have just been sent to you and ensure that the box is checked.
  • Click the Verify Code button.
  • Select which facets of Outlook you would like to include (Mail, Contacts, Calendars, Reminders and/or Notes).
  • Click the Save link at the top-right corner.

 

Troubleshooting MCtime Java/Manager Version

As Java changes often present MCtime troubleshooting opportunities for managers, here is a guideline for you. Please remember that FRS Technology is always available and happy to help, though. If you would like assistance, please fill out a Tech Service Request (per FCGO 21-02) and select Client & Web-Based Software for the Nature of Problem field.

The list below is a progressive set of directions and you may need to check MCtime as you go along — what may resolve the issue for one computer may require more steps for another. Also, please remember to use Internet Explorer. Again, to stress the point, let FRS Technology know if you would like assistance at any time.

Compatibility View Settings

  • Click the cog at the upper-right corner of IE in order to access the program settings.
  • Choose Compatibility View Settings from the list.
  • Ensure mcgov.org and montgomerycountymd.gov are both listed in the lower box. If one is not, type it into the upper box and click the Add button. Repeat as needed for the second address.

Add-Ons

  • Click the cog at the upper-right corner of IE in order to access the program settings.
  • Choose Manage Add-Ons from the list.
  • Scroll down in the list of extensions to the list of  extensions from Oracle America, Inc.
  • Ensure all of the Java plug-ins are enabled. If one is not, click once to select it and then click the Enable button that appears at the bottom-right corner. repeat as needed for any other Oracle/Java items.

Attempt #1: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Software Center

  • Locate and run MCG Software Center on your Windows desktop.
  • Run any Java-related items. If you see an install button along the way, click it and wait for the installation. Repeat as needed for other Java-related items.

Attempt #2: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Deployment Text File

  • Open a Windows folder (either through File Explorer or any folder you have in Windows).
  • Navigate to C:\Users\[your_username]\App Data\Local Low\Sun\JAVA\Deployment\ and delete the deployment text file.

Software Center

  • Locate and run MCG Software Center on your Windows desktop, if you closed it earlier. If not, just return to Software Center.
  • Run any Java-related items. If you see an install button along the way, click it and wait for the installation. Repeat as needed for other Java-related items.
  • Close Software Center.

Attempt #3: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Creating a SeamlessDocs Account to Save Forms You Are Completing

If you are filling out forms for the department (and not creating them; that’s different), you may want to create an account in SeamlessDocs so that you may save your place in a form and return to it later. Here are the steps you need to take. We recommend you follow this procedure before starting to fill out a form:

Open a form you would like to fill out and submit.

Find and click the Save button (located in different places in different browsers, but most often in the lower-left corner of the screen).
SeamlessDocs Save Button

 

 

Note the alert that pops up, telling you to save your work.

Save Your Work Dialog Box

 

 

 

 

 

Click the Save Your Work button.

Find the Register Now button and click it to proceed.Register Now Button

 

Fill in the form with the information requested. Neither Montgomery County Government nor MCFRS will have access to this password.SeamlessDocs registration Form 1

 

 

 

 

 

 

 

Click the Register Now button.

Open your e-mail and click the yellow button to access your SeamlessDocs account.

Log in with the e-mail address as username and the password you just created. Click the Login button.

Return to your e-mail account (if prompted, which usually only happens the first time) to verify your SD account. Click the Verify E-Mail button in the e-mail message you receive.

Note that SeamlessDocs loads and takes you to a general area, instead of going directly back to the form you were filling out earlier. Find the My Submissions listing on the left side of the screen.

My Submissions

 

 

 

 

 

Click the Incomplete link to see which form(s) you have begun but not yet submitted.

Double-click the name of the form and fill out your form. Save your work as often as you wish.

Remember to log out of SeamlessDocs when you are finished. The Log Out link is found by clicking the File menu at the top-left of the screen.

Adding a Resource Mailbox in Outlook Desktop

Were you recently granted access to a resource mailbox in Outlook? Are you using Outlook Desktop? If both are true, this message is for you.

  • Open Outlook Desktop.
  • Find and right-click your name in the folder list on the left side of the screen.
  • Choose Data File Properties.
  • Click the Advanced button.
  • Click the Advanced tab.
  • Click the Add button.
  • Type the name of your resource mailbox and then click the three successive OK buttons.
  • Find the new mailbox in your folder list. (As an outline, it will be even with your name, but likely pretty far down the pane.)
  • See if you can expand the item (using the > symbol). If you cannot, your rights need to be adjusted at the server level.

Resetting Your FireApp Password

Users may use the Change Password button from the login screen to reset your FireApp password.

  • Input your FDID in the Officer ID field.
  • Click the Change Password button.

FireApp Change Password Button

 

 

 

 

 

 

 

 

You will then receive a temporary PIN (sent to the e-mail address on file with FireApp). Input the code along with your new password (and confirmation second entry of that password).

FireApp Change Password Screen

 

 

 

 

 

 

 

 

 

 

 

Click the Submit New Password button and you’re ready to log into FireApp.

Saving Data in a PDF Form

Have you filled out a PDF, only to find that it wasn’t there when you tried to save the form? Did you save a form of data and believe it to be fine, but then e-mail it and the recipient(s) said that no data was there?

Next time, don’t choose Save when you are finished. Instead, choose to print and then name the PDF writer as the printer.

Print Dialog Box in a Browser

 

 

 

The user will be prompted for a filename and location. The data will be saved with the form and then viewable by the people who need to see the form after you send it.

Adding Your Own Custom Background to Teams

Would you like to use your own custom background in Teams, instead of one of the default images?

Create an image (1920×1080 is the recommended size) and save it to the following location:
%APPDATA%\Microsoft\Teams\Backgrounds\Uploads

Click the Background Settings button when you are about to enter a meeting and scroll toward the bottom of the Background Settings pane.

Click on the image of your choice and then click the Join Now button to enter the meeting.

Changing Your Background in a Teams Video

Are you using Teams for video meetings? Here is how to change your background to one of the available built-in images.

Click the Join button to enter your meeting pre-stage screen.

Find and click the Background Settings button, located beneath the Join Now button in the video preview screen.

Teams BG Image Button

 

 

Note the Background Options pane that opens on the right side of the screen.

Click the background of your choice. The first in the list (circle with a slash) will cancel the background image and show your actual environment. The second item will show only a blurred background. All other options are images you may choose. After selecting an image, click the Join Now button to enter your meeting.

Setting up Rules in Outlook Desktop

Getting flooded with messages that you don’t want and all have a common theme (from the same person, the same subject, etc.)? Outlook enables you to set up a rule to clean it all up in one fell swoop.

  • Right-click one of the messages.
  • Select Rules and then Create Rules.
  • Click Advanced Options in the dialog box that pops up. The advanced options will give you more control with your rule than just the few options first presented.
  • Choose a condition, such as the subject containing certain text. (Since you right-clicked a specific message, the sender and subject should appear in the options from which you’ll choose.)
  • Click the Next button.
  • Choose what you want to do with the message, such as delete it. (If you just want to file the messages away and read them at a later time, choose to move the message into a folder.) Click the Next button to continue.
  • Add any exceptions (although this is rare).
  • Specify a name for the rule. This takes the theory that you may have several rules as time goes by and naming a rule with something obvious means you won’t need to go into the rule details to determine why you created it in the first place.
  • Click the Run this rule now on messages already in the inbox checkbox. This is crucial for cleanup when you have been plagued by a lot of messages for which you are writing a rule.