Common Questions

Marking a Sender as Safe in Outlook Web (OWA)

Do you get an e-mail message from someone and see that it has been going to Spam/Junk? Would you prefer to have it stay in your inbox? We need to mark the sender as safe. While there are multiple ways, here is one:

  • Find the message from someone you would like to mark as safe.
  • Find the e-mail address in the message preview and drag your mouse over it to select the full address.
  • Copy the address (or write it down with pen and paper for later recall).
  • Find and click the Settings button, located at the top-right corner of the screen.

    Outlook Settings Cog

  • Type the word block in the settings input box and then click the Blocked Senders and Domains search result that appears.

    OWA Junk Block Search

  • Find the section called Safe Senders and Domains and click the + Add button. An input box will appear.
  • Paste the address you copied earlier (or type it manually, if you simply wrote it down).
  • Press the Enter key on your keyboard.
  • Click the Save button at the bottom-right corner of the window.

Getting Started with a New County Account

Were you just assigned a new MCG account? The following TechTips/links may help you:

If you have any questions or need troubleshooting, please submit a Technology Service Request (TSR) and someone from FRS Technology will contact you.

Adding an Alternate E-Mail Address or Cell Number for MFA

Do you prefer not to use your MFA key fob when you need to access county e-mail or ePortal? You may opt to use a personal e-mail address or cell number to receive a multi-factor authentication code.

  • Log into ePortal.
  • Hover over the words AccessMCG Self-Service, located at the top-right corner of the screen.
    AccessMCG Menu Link
  • Choose Manage Account.
  • Log into ePortal again, as prompted.
  • Find and click Setup Alternate Phone/Email/App Contacts.
    MFA Option to Add E-Mail or Phone
  • Input an MFA code, if you receive one to an existing (pre-setup) location.
  • Add your personal e-mail address and/or cell phone number. When you add one, click the Save button and input the code that is sent to that location, to finalize the connection between ePortal and the account/device.
  • Click the Continue button.
  • Click the Logout link at the bottom of the list of links.

Viewing SeamlessDocs Submission Attachments

Did you receive a SeamlessDocs message, indicating you need to approve a form which may have some attachments? Would you like to view those attachments to determine if you should sign?

  • Receive the e-mail, requesting your signature and click the Sign Document link or button, as directed in the message.
  • Wait for the browser to load your form.
  • Click the paper clip (attachments) icon.
    Paper Clip icon for Attachments
  • Note that the Upload Attachments window appears. It is nearly identical for someone who needs to attach a file as it is for someone who needs to review a file.
    SeamlessDocs Upload Attachment Dialog Box
  • Click the link labeled Click Here to View (as opposed to Click Here to Upload). The file will either open in a new tab or download to your default download folder (typically the Downloads folder).

Choosing the Right TSR Category

Trying to determine which TSR category fits your help request? Here is a handy guide to get you started. This post will be updated over time. As a reminder, TEBS has recently reorganized a number of key teams and as a result you are reminded that all IT requests should be routed through TSR and the MCFRS Technology Section.

CategoryWhat is Covers
Apparatus HeadsetApparatus Headset
Applications/Software - InstalledSoftware not working correctly, request for new software or license, etc.
Applications/Software - SW Purchase RequestRequest to buy new software or update an existing license
Applications/Software - Web-BasedBatt Lineup, DOC Log, MCtime, PCAP, PIMS, WPM, etc.
Arbitrator CamerasArbitrator Cameras
Cable TV ServiceCable TV Service
CAD System & Hardware (Including CAD Mapping and ECC Phones)CAD (ECC and Field), CAD Mapping, ECC Phones, etc.
Data Systems & RequestsData Warehouse, data reports, data mining, response data requests, etc.
Detectors/MetersDetectors/Gas Meters
Email ServicesOutlook accounts (existing and new requests), distribution lists, groups, etc.
ePCR System & HardwareePCR/Elite system, software and hardware, etc.
Fire Station AlertingFire Station Alerting
Fire Station AudioFire Station Audio
FireApp (or other RMS Issues)FireApp server, software and hardware
FirstNet Subscriber PayFirstNet Subscriber Pay
GPS SystemsGPS Systems
Meeting Video Recording RequestRequest to record a Teams, Google or Zoom meeting
Messaging (Active911, MCEN, CMsg)Messaging (Active911, MCEN, CMsg)
Mobile Data (MDC)MDC software and hardware
Multi-Factor Authentication (MFA)MFA conection problems, requests for key fobs (activate and deactivate)
Network Systems (Including network drives & VPN access)Network drives, connectivity problems, VPN (access issues and new account requests)
Phone Number UpdatesUpdate your desk or cell phone number in the centralized list
Radio Consoles (ECC)Radio Consoles (ECC)
Radio System InfrastructureRadio System Infrastructure
Radios and EquipmentPortable and mobile radios, speaker mics, DVRS issues, etc.
Technology HardwareDesktop computer issues, peripherals (monitor, printer, webcam, etc.)
Technology Training Site & Tracking SubsitesSystem access, transcript problems, training data tracking, etc.
Telecomm Services & HardwareDesk phones, cell phones, SONIM phones, etc.
TeleStaff System & HardwareTeleStaff System & Hardware
Tone Alert PagersTone Alert Pagers
Web-Based FormsChanges to existing web forms (Jotform, SeamlessDocs, etc.), new form requests, access to forms
Website Changes & IssuesWebsite edit requests

Changing Your Tech Training Password

Can’t remember your tech training password and/or just want to change it? Here are the steps:

  • Go to the tech training website.
  • Find and click the Reset Password link, located near the top-right of the screen.
  • Note the box that appears:
    Password Reset Box 1
  • Input your username and click the E-Mail Reset Link button. A message will be sent to the e-mail address on file with your tech training website account. (If that e-mail address is no longer valid, please contact Jeff Feiertag ( to update the address.
  • Find the message in your e-mail account. (If you do not see it, please check your junk/spam folder).
  • Click the link provided in the e-mail message. This will take you back to the website to show the following box:
    Password Reset Box 2
  • Input your username again, followed by the new password of your choice. Please use at least eight characters and the following:
    • At least one upper-case letter
    • At least one lower-case letter
    • At least one number
    • At least one special character
  • Click the Change Password button and verification will be sent to the same e-mail address on file.


Choosing Where (and Where Not) to Send Your MFA Code for Office and ePortal

When you go to log into ePortal or Office, are you getting a code for multi-factor authentication (MFA) in too many places? Do you prefer to change where it’s going now?

Go to ePortal (either by direct link or via Quicklinks).

Click the My Account button and log in as directed. (Key in the MFA code you receive.)

My Account Button



Find and click Select Multi-Factor Authentication Options link in the list.

Select MFA Options Link




Key in the MFA code that the system sends you.

Check or uncheck boxes to set your preferences as to where you would like to receive MFA codes from the county and click the Save MFA Options button.

Save MFA Options button



Log out of ePortal when you are finished.

Changing Your Insurance Setup during Open Enrollment

Need to change your insurance setup? This is done each fall during Open Season. Here is the basic approach:

Log into ePortal (either directly here or via Quicklinks) and then click the link for Employee Self Service.

Click the picture of the hand with a mouse next to the Employee Self Service label.





Note the blue links on the left side of the page.  Click the link for MCG HR Employee Self Service in order to expand the list of links.

Click to choose Self-Service Benefits.

Note that the cover page for Dependents will likely load, showing any dependents you may have on file. Click the Next button to continue, located at the top-right corner of the screen.

OE Program Options





Ensure that the option for Active Employee Benefit Program is selected and click the Next button to continue.

Review the insurance options (showing your current selections with the new rates). Note that your current options will carry over to the new enrollment automatically, unless you change them. The only exceptions are FSA and HSA, which both reset to $0 each year. If you would like to change any insurance options and/or add money to either the FSA or HSA accounts, click the Update Benefits button, located at the top-right corner to continue.

Choose whatever options you prefer. (Again, current selections are already filled in with the assumption that you want to continue your coverage as it now stands.)

Add coverage for Health Care FSA and/or Child Care FSA as you see fit. If you are going to do so, enter amount for the entire calendar year in the appropriate Coverage input box. The amount will be evenly divided by 26 (the number of pay periods in the calendar year), and that much money will be taken from your paycheck to pay for the service. For example, the screen shot below shows FSA coverage of $520, which will cost the employee $20 per pay period.

FSA Example

Click the Next button, located at the top and bottom right corners.

Review the dependent coverage and make changes as needed. Click the Next button when ready.

Attach any new enrollment or certification documentation, and then click the Next button to continue.

Review the complete coverage and cost information. Click the Printable Page button to print a receipt of the changes you have made.

Click the Finish button, located at the bottom-right corner of the screen, when you have completed the process.

Click the ePortal logout button, located at the top-right corner of the screen (as shown below).

ePortal Logout


Setting up your MCGOV E-Mail Account on Your iPhone


  • Go to Settings and choose Mail.
  • Click Accounts.
  • Click Add Account.
  • Choose Microsoft Exchange and input your e-mail address where indicated.
  • Add MCGOV as the description and click the Next link (at the top-right corner).
  • Note that a pop-up will appear, asking if you want to configure manually or sign in directly. Choose Sign In.
  • Wait for the screen to verify your account and then you will see the MCG login screen.
  • Change the top line to your username from your email address. Your MCGOV username is your Windows username followed by (For example, Michael Johnson’s username might be
  • Input the MFA security code where prompted, which would have just been sent to you and ensure that the box is checked.
  • Click the Verify Code button.
  • Select which facets of Outlook you would like to include (Mail, Contacts, Calendars, Reminders and/or Notes).
  • Click the Save link at the top-right corner.