Phone

Forwarding Your County Desk Phone Number to Your Cell Phone

Do you have a dedicated phone line at work, and would you like to be able to forward it to your cell phone?

To have this set up for you, please fill out a TSR.

  • Nature of Problem: Telecomm Services & Hardware
  • Comments: Please cite your name and Avaya desk phone number

The FRS telecom manager will need to have this capability enabled on the server and will then give you instructions on how to set it up. Note: You will need to be present at your Avaya desk phone to activate the call forwarding and then also to deactivate it.

Using Your Computer Instead of your County Avaya Phone While Teleworking

Are you a teleworking county employee and you would like to use your computer for your phone? Using a technology called Voice over IP (VoIP), we can set up your county computer with a program which you’ll run and use. You’ll only need a headset with microphone.

To have this set up for you, please fill out a TSR.

  • Nature of Problem: Telecomm Services & Hardware
  • Comments: Please cite your name, computer DCM number and Avaya desk phone number

Note: Someone from FRS Technology will coordinate a date/time with you for setup. You may need to bring your computer to meet that individual for the initial setup. You will simply log into the program whenever you are telecommuting. When you are logged out of the program, your desk phone will be active. If you do not have a headset with microphone, please include in the TSR that you would like one.

Setting up your MCGOV E-Mail Account on Your iPhone

iPhone

  • Go to Settings and choose Mail.
  • Click Accounts.
  • Click Add Account.
  • Choose Microsoft Exchange and input your e-mail address where indicated.
  • Add MCGOV as the description and click the Next link (at the top-right corner).
  • Note that a pop-up will appear, asking if you want to configure manually or sign in directly. Choose Sign In.
  • Wait for the screen to verify your account and then you will see the MCG login screen.
  • Change the top line to your username from your email address. Your MCGOV username is your Windows username followed by @montgomerycountymd.gov. (For example, Michael Johnson’s username might be johnsm2@montgomerycountymd.gov.)
  • Input the MFA security code where prompted, which would have just been sent to you and ensure that the box is checked.
  • Click the Verify Code button.
  • Select which facets of Outlook you would like to include (Mail, Contacts, Calendars, Reminders and/or Notes).
  • Click the Save link at the top-right corner.