Setting up an MCFRS Active911 Account

Would you like to set up an Active911 account with MCFRS? The process is simple, but some people need clarification. To make things easier on everyone involved, here is what you need to know:

  • Ensure you have met the prerequisite: You are either on the IECS list or you are serving in an admin role and have the permission of a chief within MCFRS.
  • Submit a TSR:
    • Ensure you choose the proper category: Messaging
    • Provide your phone type (just tell us Android or iPhone, please) if you do not have an Active911 account elsewhere
    • Provide your device code if you do have an account elsewhere
  • Look for the closed TSR ticket notification. In that message, the tech will provide you with a device code. You will need that.
  • Download and open the Active911 app for your phone/tablet.
  • Find and click the Pay Individual Subscription button, located below the username and password boxes when you launch the app.

    Active911 Pay Button

  • Enter the Device Code in the Device Code box and click the Next button. Set up your payment and login information.

    Active911 Pay Setup Screen

    Note: If you do not pay for your subscription within a couple weeks, you will be in danger of having it deleted. In order to keep the database clean, users who have not subscribed are warned in a monthly e-mail message that accounts will be deleted by a date noted in the message.

Forwarding Your County Desk Phone Number to Your Cell Phone

Do you have a dedicated phone line at work, and would you like to be able to forward it to your cell phone?

To have this set up for you, please fill out a TSR.

  • Nature of Problem: Telecomm Services & Hardware
  • Comments: Please cite your name and Avaya desk phone number

The FRS telecom manager will need to have this capability enabled on the server. Thereafter, return to this TechTip and see below for forwarding instructions.

To turn on auto-forwarding, once it is available to you:

  • Dial *2, 9 and then the phone number to which you would like to send the calls. (Notes: If the area code is not 202, 240 or 301, you must include the number 1 before the area code.)
  • Examples:
    • For the number 240-555-1212, you would enter: *292405551212.
    • For the number 614-555-1212, you would enter: *2916145551212.

To turn off auto-forwarding:

  • Dial #2.

Final thoughts:

  • Turning the auto-forward on and off must be done from your desk phone.
  • The caller ID (on your second device) should show the number of the caller, not the phone number of your desk phone.
  • If you have any questions or concerns, please submit a TSR with the category Telecomm Services & Hardware.

Using Your Computer Instead of your County Avaya Phone While Teleworking

Are you a teleworking county employee and you would like to use your computer for your phone? Using a technology called Voice over IP (VoIP), we can set up your county computer with a program which you’ll run and use. You’ll only need a headset with microphone.

To have this set up for you, please fill out a TSR.

  • Nature of Problem: Telecomm Services & Hardware
  • Comments: Please cite your name, computer DCM number and Avaya desk phone number

Note: Someone from FRS Technology will coordinate a date/time with you for setup. You may need to bring your computer to meet that individual for the initial setup. You will simply log into the program whenever you are telecommuting. When you are logged out of the program, your desk phone will be active. If you do not have a headset with microphone, please include in the TSR that you would like one.

Setting up your MCGOV E-Mail Account on Your iPhone


  • Go to Settings and choose Mail.
  • Click Accounts.
  • Click Add Account.
  • Choose Microsoft Exchange and input your e-mail address where indicated.
  • Add MCGOV as the description and click the Next link (at the top-right corner).
  • Note that a pop-up will appear, asking if you want to configure manually or sign in directly. Choose Sign In.
  • Wait for the screen to verify your account and then you will see the MCG login screen.
  • Change the top line to your username from your email address. Your MCGOV username is your Windows username followed by (For example, Michael Johnson’s username might be
  • Input the MFA security code where prompted, which would have just been sent to you and ensure that the box is checked.
  • Click the Verify Code button.
  • Select which facets of Outlook you would like to include (Mail, Contacts, Calendars, Reminders and/or Notes).
  • Click the Save link at the top-right corner.