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Troubleshooting MCtime Java/Manager Version

As Java changes often present MCtime troubleshooting opportunities for managers, here is a guideline for you. Please remember that FRS Technology is always available and happy to help, though. If you would like assistance, please fill out a Tech Service Request (per FCGO 21-02) and select Client & Web-Based Software for the Nature of Problem field.

The list below is a progressive set of directions and you may need to check MCtime as you go along — what may resolve the issue for one computer may require more steps for another. Also, please remember to use Internet Explorer. Again, to stress the point, let FRS Technology know if you would like assistance at any time.

Compatibility View Settings

  • Click the cog at the upper-right corner of IE in order to access the program settings.
  • Choose Compatibility View Settings from the list.
  • Ensure mcgov.org and montgomerycountymd.gov are both listed in the lower box. If one is not, type it into the upper box and click the Add button. Repeat as needed for the second address.

Add-Ons

  • Click the cog at the upper-right corner of IE in order to access the program settings.
  • Choose Manage Add-Ons from the list.
  • Scroll down in the list of extensions to the list of  extensions from Oracle America, Inc.
  • Ensure all of the Java plug-ins are enabled. If one is not, click once to select it and then click the Enable button that appears at the bottom-right corner. repeat as needed for any other Oracle/Java items.

Attempt #1: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Software Center

  • Locate and run MCG Software Center on your Windows desktop.
  • Run any Java-related items. If you see an install button along the way, click it and wait for the installation. Repeat as needed for other Java-related items.

Attempt #2: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Deployment Text File

  • Open a Windows folder (either through File Explorer or any folder you have in Windows).
  • Navigate to C:\Users\[your_username]\App Data\Local Low\Sun\JAVA\Deployment\ and delete the deployment text file.

Software Center

  • Locate and run MCG Software Center on your Windows desktop, if you closed it earlier. If not, just return to Software Center.
  • Run any Java-related items. If you see an install button along the way, click it and wait for the installation. Repeat as needed for other Java-related items.
  • Close Software Center.

Attempt #3: Test MCtime

  • Try to access MCtime and log in. See if you can pull up a timecard to edit successfully. if you cannot, continue down this troubleshooting list.
    Note: If you are telecommuting, ensure that you are connected to the VPN before continuing to troubleshoot with the Software Center.

Helping the MCtime Manager (Java) View Load Properly in Internet Explorer

We are seeing malfunctions when the manager version of MCtime is used.  When the user logs in, (s)he gets an error saying that Java needs to be updated.

The following fixes have been suggested by the Payroll Department:

  • Add the URL https://*.montgomerycountymd.gov to Trusted Sites (Tools->Internet Options->Security tab).
  • Add the URL https://*.montgomerycountymd.gov to compatibility view (Tools->Compatibility View Settings).

From MCFRS IT:

  • Access the Tools menu and select Internet Options.
  • Ensure you are on the General tab.
  • Uncheck the Delete Browsing History on Exit checkbox.  When the box is checked, any sites entered into compatibility view disappear when the browser is exited.

For additional tweaking, here is the county’s job aid on compatibility checks for MCtime.

Clearing a Saved Username and Password in Chrome

  • Click the button of three horizontal lines (vertically stacked) that appears at the far right of your address bar.
  • Choose Settings.
  • Scroll to the bottom of the page and click the link for Show Advanced Settings.
  • Scroll down to the Passwords and Forms section.
  • Click Manage Passwords.
  • Find the entry in the Saved Passwords list for the item to clear and click the X on the far right side of the box to delete the item.
  • Click the Done button at the bottom-right corner of the dialog box.
  • Close the settings tab.