SeamlessDocs

Troubleshooting the SeamlessDocs Recruit Class Background Application Form

Posted on by Jeff Feiertag

Are you filling out the SeamlessDocs Recruit Class Background Application Form and having some difficulty? Here are answers to some questions we have received in the past:

  • Issue: My background questionnaire isn’t sending and it’s giving me red incomplete flags.
    • Response: A red flag tells you that you missed a field, somewhere in the document.
  • Issue: When I click submit and sign, it tells me I need to select an option on page 49. I don’t see a page 49 or any red boxes to fill in. Therefore it’s not letting me continue to submit and sign.
    • Response: The form was created from an imported document, so the page numbering doesn’t necessarily line up to SeamlessDocs identifying a particular page (although it will be close). It the system is telling you that you missed a selection, you missed a selection.
  • Issue: Can the questionnaire be handwritten then uploaded as a pdf?
    • Response: No, the questionnaire must be typed.
  • Issue: I forgot to add something in my responses. May I add the info / attachment then resubmit my questionnaire?
    • Response: If information was omitted on a questionnaire that has already been submitted, candidates should type up the additional information and bring it with them if/when they meet with an investigator. They should not submit additional questionnaires.
  • Issue: How do I know if my questionnaire & documentation was submitted properly / received by FRS?
    • Response: You will receive e-mail automatically from the system.
  • Issue: I am trying to save the questionnaire so I can fill it out, but it won’t save.
    • Response: If you have not created an account so that you may save, click the save icon. thereafter, you will see a pop-up dialog box.
      SD Save Dialog
    • Click the Save Your Work button and you will see the login screen (for those who have accounts). You will find the register Now button on the right side of that screen.
      SD Register Now Button
    • Fill in the prompts to create an account for use as you need to work on (and save) your background form.
  • Issue: May I still submit my questionnaire if I am missing one of the required documents?
    • Response: You will need to submit document(s) in lieu of the missing document(s). Create a placeholder document that includes your name and an explanation as to why the document is missing (e.g., I lost my social security card, but have requested a new one) and/or upload a copy of the receipt/confirmation that the missing document(s) has been ordered. Bring the original documents if/when you meet with an investigator.
  • Issue: I created an account to save my background form and then exited the form. I am trying to get back to it now. How do I do that?

Viewing SeamlessDocs Submission Attachments

Posted on by Jeff Feiertag

Did you receive a SeamlessDocs message, indicating you need to approve a form which may have some attachments? Would you like to view those attachments to determine if you should sign?

  • Receive the e-mail, requesting your signature and click the Sign Document link or button, as directed in the message.
  • Wait for the browser to load your form.
  • Click the paper clip (attachments) icon.
    Paper Clip icon for Attachments
  • Note that the Upload Attachments window appears. It is nearly identical for someone who needs to attach a file as it is for someone who needs to review a file.
    SeamlessDocs Upload Attachment Dialog Box
  • Click the link labeled Click Here to View (as opposed to Click Here to Upload). The file will either open in a new tab or download to your default download folder (typically the Downloads folder).

Creating a SeamlessDocs Account to Save Forms You Are Completing

Posted on by Jeff Feiertag

If you are filling out forms for the department (and not creating them; that’s different), you may want to create an account in SeamlessDocs so that you may save your place in a form and return to it later. Here are the steps you need to take. We recommend you follow this procedure before starting to fill out a form:

  • Open a form you would like to fill out and submit.
  • Find and click the Save button (located in different places in different browsers, but most often in the lower-left corner of the screen).
    SeamlessDocs Save Button
  • Note the alert that pops up, telling you to save your work.
    Save Your Work Dialog Box
  • Click the Save Your Work button.
  • Find the Register Now button and click it to proceed.
    Register Now Button
  • Fill in the form with the information requested. Neither Montgomery County Government nor MCFRS will have access to this password.
    SeamlessDocs registration Form 1
  • Click the Register Now button.
  • Open your e-mail and click the yellow button to access your SeamlessDocs account.
  • Log in with the e-mail address as username and the password you just created. Click the Login button.
  • Return to your e-mail account (if prompted, which usually only happens the first time) to verify your SD account. Click the Verify E-Mail button in the e-mail message you receive.
  • Note that SeamlessDocs loads and takes you to a general area, instead of going directly back to the form you were filling out earlier. Find the My Submissions listing on the left side of the screen.
    My Submissions
  • Click the Incomplete link to see which form(s) you have begun but not yet submitted.
  • Double-click the name of the form and fill out your form. Save your work as often as you wish.
  • Remember to log out of SeamlessDocs when you are finished. The Log Out link is found by clicking the File menu at the top-left of the screen.

Filling out SeamlessDocs Forms (Basic Tips)

Posted on by Jeff Feiertag

Browser: Google Chrome is preferred and the company won’t guarantee everything will work smoothly with other browsers (e.g., Edge, Firefox, Internet Explorer and Safari). 

How to Attach a File: You have two choices for any form which requests attachments. 

  • Attach the file(s) while filling out the form by clicking the attachment(s) icon, which resembles a paperclip and is located on the far-left side of the screen.

Attach Button

 

 

  • Wait until you sign and you’ll be prompted when you click the Submit button. To attach a file, you would like the Click Here to Upload link. You are limited to 250 MB per attachment.

Attach Dialog Box

 

 

 

 

 

Required Fields: Any required field is marked with a red asterisk, typical of required fields on virtually any web form on the Internet. If the form is asking for information and you would not normally need to provide it when filling out the given form, simply mark the field N/A. (Note: N/A is not an appropriate substitute when you should know the information and simply have not found the information before beginning your form.)

E-Mail Notifications: Due to the SeamlessDocs software programming, you may get more than one status notification, depending upon the form you have signed. Likewise, they may end up going to your Spam/Junk folder, so keep an eye on that.