Scenario: You recently changed your network password, consistent with county policy. However, the account keeps locking up on you (as though you have keyed in the wrong password three times). Why does this keep happening?

Occasionally, we all set up e-mail accounts on various devices and forget about them. Have you recently used a different device? Your own? A friend’s/spouse’s/partner’s? In this scenario, you probably set it up at some point over the last three months and then didn’t use it again. You changed your password on the primary device you often use (computer/tablet/phone) and now the old device is trying to access mail with the wrong password. It tries three times and locks up the account.

What to do?

Delete the account setup on those old devices. Reset your password using the Reset Password link on ePortal (instead of signing in). Log in with the new password.