Best Practices

Looking Up Repeat Patients

Are you escorting a very familiar face to the hospital? Remember, Elite can provide you with a shortcut to important information (e.g., history, allergies, etc.) with the Repeat button.

  • Locate the Patient menu and the Patient Information tab.
  • Type in the patient’s last name (and/or first name, and/or SSN).
  • Click the Find a Repeat Patient button.
  • Insert more information into the form to narrow your search.Note: You probably want to pull information from a report you personally wrote in the past instead of assuming that whichever report on the same individual will contain the same quality of information you would have input. Remember to verify information with the patient (e.g., “Are you still taking [medicine] and am I correct that you’re allergic to [allergen]”).

Adding a Paramedic to What Began as a Report from a BLS Unit

Scenario: You and your partner on a BLS unit arrive onscene ahead of the paramedic engine. You are there long enough by yourselves that you begin your patient report. Eventually, the ALS provider arrives and you would like to enter him/her in your report (and hand over the report entirely).

  • Locate the Dispatch menu and click the Crew tab.
  • Click the Add button.
  • Select the right information for the Crew Member (the name), Crew Member Level (Paramedic) and Crew Member Response Role (Primary Patient Caregiver – Transport).
  • Click the OK button.
  • Remember to change the former primary patient caregiver to secondary.

Adding More/Multiple Patients to an Incident

Need to add a second patient report to an incident? Maybe more? The following assumes you already have at least one patient report started.

  • Switch to the Call Info menu and the Disposition tab.
  • Change the Number of Patients on Scene from Single to Multiple.
  • Switch to the Patient menu and the Patient Info tab.
  • Click the Add Additional Patient button, followed by the OK button when you are prompted (“Are you sure…”).
  • Complete the new incident that is generated.Note: If you do not select Multiple Patients and generate a new patient report you may overwrite the current one and cause yourself more work.

Avoiding A Common Mistake in FireApp for Units Cancelled Enroute

Scenario: E702 and A702 have been dispatched on a call and E702 is cancelled enroute but A702 works the call. A702 takes the person to the hospital. The E702 officer returns to the station to work on his/her FireApp reports and marks both the unit and incident report as cancelled.

Might this sound familiar? Since A702 personnel still had a patient and a transport, FireApp is confused.

The MCFRS database administrator spends a lot of time clearing up such issues before he may send date to NFIRS.

If your unit was cancelled enroute, you absolutely want to identify that in the unit report. Please do not mark the entire incident as cancelled, though.

 

Running an Activity Report in MCtime

Managers may need to check up on the MCtime activity of any employee in order to determine if (s)he has performed certain functions. Use the following directions to run a report instead of looking through various timecard audit trails.

  • Access the General menu and select Reports.
  • Expand the Detail Genie section and select Timecard Audit Trail.
  • Click the Set Options
  • Select Edits by Managers.
  • Choose the Edit by Select Managers radio button and ask students to search for each of their BCs and click the Add button to move each one to the right-hand column.
  • Click the Run Report
  • Note to students they may click the Refresh Status button if they are feeling impatient.
  • Click the View Report button when the report has completed processing. It will open as a PDF.

Note: If the report does not open, it is probably a pop-up blocker issue. You will need to disable the pop-up blocker for this site in order to view the reports.