Common Questions

Fixing the “Initializing the Dashboard Resource Cache Manager” Error

Posted on by Jeff Feiertag

Are you trying to log onto Elite but getting an error of Initializing the Dashboard Resource Cache Manager? Are you frustrated and ready to inflict damage on the unsuspecting hardware?

Please don’t hurt the computer. This is a simple fix in Google Chrome and a quick one, at that.

  • Press Ctrl-H on your keyboard. (This will bring up the browsing data/history.)
  • Find and click Clear Browsing Data link on the left side of the screen.

Clear Browsing Data Link

 

 

  • Make sure all of three items are checked (browsing history, cookies and cached images). They should be checked, by default.
  • Click the blue Clear Data button.
  • Ensure that you are in an area likely to get a good wireless connection.
  • Reboot the computer
  • Try logging in again.

Documenting Medication Taken Prior to Arrival

Posted on by Jeff Feiertag

Scenario: Your cardiac patient took aspirin prior to your arrival and you need to document this.

Change to the Provider Actions menu and Medication tab and click the Add button.

Elite Medications Add Buttons

 

 

 

 

Fill in the necessary files. For the Crew Giving Medication field, use either Other Non-Healthcare Provider (for people unrelated to healthcare organizations) or Other Healthcare Provider (for doctors, nurses, hospital/urgent care personnel, etc).

Form_from_Other_Provider

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Identifying a Patient with No Social Security Number

Posted on by Jeff Feiertag

Scenario: You have recorded 999-99-9999 for a patient’s social security number and Elite is flagging you with a red field.

Elite MR Number Validation Rule

 

 

 

What does this mean?

MCFRS now would like you to capture the patient’s medical record (MR) number whenever you transport and you are unable to obtain a valid social security number. The MR number is located on the patient’s wrist ID that hospital staff put on the patient.

Where to enter the MR number?

The CAD menu’s first screen shows the following (now required with the 999-99-9999 SSN) field:

Elite MR Number Needed

 

 

 

 

Click the Add button.

Select Hospital Medical Record Number – Receiving and input the number found on the patient’s wristband.

Elite MR Number Added

 

 

 

 

 

 

Viewing Only Certain Priority Incidents on the P1 Incidents List

Posted on by Jeff Feiertag

The P1 MDC Incidents list can be long. Suppose you want to see only the incidents of priority 4 and lower (as the list goes up to priority nine).

  • Click the Incident button on the right side of the screen.
  • Click the Filter button at the bottom of the screen.
  • Check the Priority box.
  • Set the Operator as Less than or Equal to and input a Value of 4.
  • Click the Add button and then the Filter button.

Note: The filtered list you created is a snapshot and will not update the main list.

Sending a Message to ECC via P1 MDC

Posted on by Jeff Feiertag

Need to contact someone at ECC while you are on an incident? No need to remember any workstations or who’s who with P1 MDC!

  • Go to the Mail feature, click the New button at the bottom of the screen and choose Message.
  • Click the To button to select a message recipient.
  • Choose My Dispatcher, which should be located at the top of the list.
  • Click the right arrow/triangle button to address the message to My Dispatcher.
  • Click the OK button.
  • Fill in the message as needed and click the Send button at the bottom of the screen.

Note from the ECC leadership: The My Dispatcher address goes to all at ECC.  For our own procedures, we do not want messages targeting individuals, as was the standard in the previous CAD.

Finding a Preplan When Not on an Incident

Posted on by Jeff Feiertag

Preplans are listed in the premise/hazards section. If we’re not talking about a building related to a particular incident, you can use the Prem/Haz feature to search by whatever location/address you like. (If it is while on an incident, just click the Prem/Haz button the left side of the screen when you have the individual incident loaded in front of you).

  • Click the Prem/Haz button on the right side of the screen.
  • Key in the address and click the Verify button.
  • Change the agency from F to All (which includes C and F – I believe that preplans are related to C, which stands for Communications or ECC).
  • Double-tap the preplan when it comes up in the resulting list.

Using PremierOne to Update Your Log Book

Posted on by Jeff Feiertag

Interested in using PremierOne to update your log book? You may use either the MDC or the station P1 desktop — remember, it’s the same software and the only difference is the presence/absence of status buttons at the top.

Run an Incident Recall

  • Got to the Unit Status screen.
  • Click the Options button at the bottom-right corner of the screen and choose Search and Incident Recall.
  • Input/select criteria as you see fit and click the Search button at the bottom of the screen.
  • Double-click/tap an incident and you’ll see the information you need (e.g., incident type, location, incident number, units).
  • Click buttons on the left side of the screen for related information (e.g., Incident History).
  • Click/tap the Close View button at the bottom of the screen when you are finished.

Notes:

  • If you input %708 as the Unit ID, the % acts as a wildcard and you would get information on all calls run by units from Station 8.
  • If you input FS08 as the Unit ID, you will retrieve a list of incidents from Station 8’s area (including calls run by units from other stations).

Switching from Unit Type to Unit Type in P1

Posted on by Jeff Feiertag

Question: You’re riding a PE and drop off your paramedic to ride with an ambulance and upgrade a call. With the previous CAD (Altaris CAD), you needed to call ECC and have them log you off so you could log back into MDC as an engine. What is the procedure with the PremierOne (P1) MDC?

Answer: You have the ability to log your unit off and back on as a different unit without needing to log off of CAD (as long as you are not currently dispatched). However, for situational awareness, ECC should still be notified.