TechTips

Avoiding Losing Your MDC Touchpad

Posted on May 18, 2023 by Jeff Feiertag

With a common keystroke mistake, MDC users (with the Panasonic FZ-55) are disabling their touchpads while trying to lower screen brightness. If this happens to you, press the FN and ESC keys.

Fn-Esc is a toggle to turn off and on the touchpad.
Fn-F1 reduces the brightness.
Fn-F2 increases the brightness.

There is no way for MCFRS IT to disable the Fn-Esc toggle, so you are advised to try this keystroke if you suddenly lose your touchpad capabilities.

Reacting to Failsoft on the 800 MHz Radio

Posted on March 10, 2023March 13, 2023 by Jeff Feiertag

When the 800 MHz radio system has major computer problems, but stops just short of completely breaking, we enter what is called Failsoft mode.

How to know you’re in Failsoft mode:

Failsoft appears on your radio’s screen.
You will hear a regular chirp seconds.
ECC will announce that we are in Failsoft.

What happens?

All of our talkgroups reduce to a handful of channels. Those frequencies are shared and no longer parsed into separate talkgroups.
EB is no longer functioning.
No radio patches are available. (Note: This includes EMRC.)

What should you do?

Refrain from talking on the radio unless you have something vital to say.
Turn off the Scan feature.
Treat Failsoft like Condition Red.

Here is the Failsoft fleetmap:

Understanding the 800 MHz Radio Changes (October 2022)

Posted on October 20, 2022 by Jeff Feiertag

There are two main changes to the 800 MHz radio system for October 2022:

Fleetmap change regarding PG County zone
FDTA change regarding tone and EB

Fleetmap Change

PG County has realigned zone 8 to match MCFRS when it comes to Ops and Dispatch.

8A1 is now Ops
8A2 is now Disp

FDTA Tone Gone

Effective with the upgrade to your radio, you will no longer hear a tone when you press your PTT on FDTA. This may take some time for people to get used to, but it was necessary with the other change (EB, below).

FDTA EB Available (but Limited)

The EB is now functional on FDTA, but not exactly likely it is on talkgroups that go through the trunked system. (Remember, FDTA is still a simplex channel, unheard by ECC.) Here are the basics:

What happens when I am on FDTA and activate my EB?
- You effectively launch an EB activation.
- You will hear a tone every 10 seconds.
- ECC will not know that you have launched an EB and it is up to your incident commander to include ECC.
Will people who are scanning FDTA know that I have launched an EB?
- Their radios will flash EA received (with your apparatus name and position, as shown in the example below), but it will only flash for them. It will then jump back to their TG(s).
- They will not hear an extended tone.
- The orange banner will rotate briefly between your apparatus name with riding position and your known location (if accessible, unlike the image below).
What is the range on who will know I have pressed my EB?
- This is no different than the normal range for FDTA. Line of sight is about a mile, but buildings and various building materials shorten that.
What if I press the EB accidentally? Is clearing the EB on FDTA the same as on any other talkgroup?
- Yes, simply press and hold a few seconds until it clears.
- There is no need to tell ECC, though.

Fixing the September 2022 Java Error

Posted on September 6, 2022 by Jeff Feiertag

With the Java update of version 1.8.0_341, an error may arise. Here is the way to fix that error:

Note the security warning pop-up.
Check the box at the lower left corner, to indicate you accept the risk associated and click the Run button.
Wait for the next pop-up warning screen, as shown below:
Click the Run with the latest version button.
Wait for the last screen to appear, as shown below:
Check box box (labeled Do not show this again) and click the Allow button.
Run MCtime, Oracle or whatever other app you had intended when you were originally prompted with this error.

As with anything else tech-related, please do not hesitate to submit a TSR if you still have trouble.

Requesting to Record a Video Meeting

Posted on August 17, 2022August 26, 2022 by Jeff Feiertag

In an email to Montgomery County department heads dated April 1, 2022, the Chief Administrative Officer provided direction that we must limit use of the recording features in our online meeting systems (Teams, Google, Zoom) to only those selected personnel who need to record:

Formal trainings intended for large audiences
Public meetings, where there is no expectation/obligation of privacy and meeting is open to public

As such the MCFRS will use the following process for obtaining authorization for recording meetings for a specific window of time.

Form Submitter’s Role:

Submit a Tech Service Request (TSR) and choose Meeting Video Recording Request for the category. In the auto-generated e-mail reply, you will see a link for the Meeting Video Recording Request Form. Click that link.
Fill in the form. Some notes on the form:
- Choose Other as your rank if your rank is below battalion chief (career), if you are not an LFRD chief (volunteer) or if you are not an M3 (civilian)
- Ensure that you have no typos when you input your supervisor’s e-mail address. That individual will receive e-mail that requests for chain-of-command information.
- Note that, for the purposes of this form, the chain of command among the LFRD will be from the person submitting the form, to the LFRD chief and then to Division Chief Mike Kelley.
- Select the appropriate video technology you plan to use (Google Meet, Teams or Zoom).
- Identify the start and stop dates for recording capability.
- Read the paragraphs of fine print very closely, as they are important. By submitting the form, you agree to them.
- Supply the specific reason you are recording the event in the text box provided.

Supervisor’s Role:

Preface: If you are an AC, DC or LFRD Chief, please skip to the Approver’s Role section below.

Receive the e-mail and click the link to fill in chain of command, if applicable.
Fill in the necessary information.
Click the Submit button.
Receive the e-mail message and approve/deny as needed. Approval will move the request up the chain of command.

Approver’s Role:

Receive the e-mail and review the request details.
Click the Approve or Deny button and wait for the form to load in your web browser.
Change your response, if needed, and then (for approve or deny) provide the reason why you are approving or denying the request.
Click the Complete button.Note: The form will then trigger e-mail to the next level in the chain of command. This process will continue through the division chief’s approval or denial of the recording request. The MCFRS IT Web Coordinator will then activate the recording capability (Google Meet and Teams) or request TEBS to activate the capability (Teams) and follow up with the requestor.

Approving Working Out of Class (WOC) Hours as a Battalion Chief

Posted on August 15, 2022February 6, 2023 by Jeff Feiertag

Scenario: You are a battalion chief and you have received e-mail, requesting approval of Working Out of Class (WOC) hours.

Pull up the Crystal Report to compare the hours listed in your e-mail message to what appeared in TeleStaff, ensuring that the requested hours WOC are legitimate.
- Go to Quicklinks | Crystal Reports | WOC Audit | Activity Audit Report.
- Input the proper date range.
- Note the following sample report:
Log into FireApp and click the WOC button, found toward the bottom of the left-hand navigation.
Click the Battalion Chief Approvals button.
Review the report details.
Click the Approve or Deny button for each entry. Note: If you choose Approve, the report will queue to go to the employee. If you choose Deny, e-mail will queue to go to the employee who submitted the hours to note that the hours have been denied. Further, please input a reason in the Supervisor Notes box if you deny hours, to explain why you are denying the hours.
Click the Email Report button. If you do not click that button, the process is not complete and no e-mail will send.
Click any other FireApp menu item (including Log Off) in order to leave the screen.

Please email the WOC administrator at FRSWOCAdministration@montgomerycountymd.gov, if you have any questions.

Creating a Working Out of Class Report to Submit for Approval (MFF or LT)

Posted on August 15, 2022July 20, 2023 by Jeff Feiertag

Scenario: You are MFF or LT who has been working out of class (for at least 280 hours in the last six months, plus 10 days) and would like to submit a report for approval.

Log into FireApp and click the WOC button, located near the bottom of the left-side navigation.
Click the Create Report button after you have created your WOC entries. (If you have not yet logged those entries, please click here for directions.)
Check the boxes of the items you wish to include in your submission for approval.
Notes:
- Anything grayed out has already been submitted. If an item was denied in error, you will need to resubmit that entry.
- All selectable items (i.e., non-gray) will appear at the top of the list.
Select the appropriate battalion chief from the drop-down list and click the Send to BC button.
Note: You will not be able to send the report until you select a BC. When the items you have selected turn gray, you will know that the report has been sent. From there, you will also get an e-mail confirmation message.
Log off of FireApp when you are finished.

Creating a Working Out of Class Report to Submit for Approval (FF3)

Posted on August 15, 2022August 16, 2022 by Jeff Feiertag

Scenario: You are a FF3 who has been working out of class and would like to submit a report for approval at the end of the pay period. (Note: To cut down on the possibility for error, it is preferable for you to submit one report per pay period.)

Log into FireApp and click the WOC button, located near the bottom of the left-side navigation.
Click the Create Report button after you have created your WOC entries. (If you have not yet logged those entries, please click here for directions.)
Check the boxes of the items you wish to include in your submission for approval.
Notes:
- Anything grayed out has already been submitted. If an item was denied in error, you will need to resubmit that entry.
- All selectable items (i.e., non-gray) will appear at the top of the list.
Select the appropriate battalion chief from the drop-down list and click the Send to BC button.
Note: You will not be able to send the report until you select a BC. When the items you have selected turn gray, you will know that the report has been sent. From there, you will also get an e-mail confirmation message.
Log off of FireApp when you are finished.

Viewing SeamlessDocs Submission Attachments

Posted on June 6, 2022 by Jeff Feiertag

Did you receive a SeamlessDocs message, indicating you need to approve a form which may have some attachments? Would you like to view those attachments to determine if you should sign?

Receive the e-mail, requesting your signature and click the Sign Document link or button, as directed in the message.
Wait for the browser to load your form.
Click the paper clip (attachments) icon.
Note that the Upload Attachments window appears. It is nearly identical for someone who needs to attach a file as it is for someone who needs to review a file.
Click the link labeled Click Here to View (as opposed to Click Here to Upload). The file will either open in a new tab or download to your default download folder (typically the Downloads folder).

Running the ePCR/Elite Cache Clear

Posted on May 20, 2022 by Jeff Feiertag

EMIHS has made a change to speed up the load time for eMEDS/Elite. (It will also clear out the dashboard. The down-side to that is that, when it runs at 0300 hours each day, it will also clear out the unit and crew. If you run any calls between 0300 and shift change, please re-input your information as needed.)

If your system seems to be running slowly throughout the day and you would like to run this process on your own:

Log out of Elite.
Find and double-click the BrowserClear shortcut on the Windows desktop.
Note the window that appears and click the Clear Cache button.
Click the Yes button if you would like to proceed. (If not, click the No button and close the Clear Cache box you saw before.) You will know the process is complete when the window disappears.

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