Want to filter out Priority 9 calls from the MDC screen? Try this:

• Click the My Incident button in the top navigation.
• Click Monitor in the left-hand navigation.
• Click Filtered in the left-hand navigation and then the Filter button at the bottom of the screen.
• Click the Status Monitor drop-down field arrow and select Monitor.
• Click the box for Priority.
• Click in the Operators field and select Less than.
• Type in a Value of 9 (or check the box for 9, either is fine).
• Click the Add button.
• Click the Filter button.
• Refresh the list whenever you need by clicking the Monitor button in the left-side navigation and then the Filtered button beneath it.