Were you just assigned a new MCG account? The following TechTips/links may help you:
If you have any questions or need troubleshooting, please submit a Technology Service Request (TSR) and someone from FRS Technology will contact you.
Do you prefer not to use your MFA key fob when you need to access county e-mail or ePortal? You may opt to use a personal e-mail address or cell number to receive a multi-factor authentication code.
- Log into ePortal.
- Hover over the words AccessMCG Self-Service, located at the top-right corner of the screen.
- Choose Manage Account.
- Log into ePortal again, as prompted.
- Find and click Setup Alternate Phone/Email/App Contacts.
- Input an MFA code, if you receive one to an existing (pre-setup) location.
- Add your personal e-mail address and/or cell phone number. When you add one, click the Save button and input the code that is sent to that location, to finalize the connection between ePortal and the account/device.
- Click the Continue button.
- Click the Logout link at the bottom of the list of links.
Did you use the county’s app for multi-factor authentication (MFA) and then found it didn’t work when you migrated to a new phone? Here are the directions to get it working again for you.
Note: County Apple redeem codes are tied to your Apple ID, so please do not attempt to install the AccessMCG MFA app on a device with a different Apple ID.
Launch the App Store on your new phone.
Tap the account profile, either a silhouette or your picture in a small circle at the top-right corner of the screen.
Tap Purchased to access a list of apps you have purchased/downloaded.
Scroll to the AccessMCG MFA app in the list and tap the download button to the right of the app name.
Wait for the device to finish downloading and installing the app.
Launch the AccessMCG MFA app on your device.
Going to ePortal (via Quicklinks) and click the My Account button. Log in thereafter and complete the activation.
When you go to log into ePortal or Office, are you getting a code for multi-factor authentication (MFA) in too many places? Do you prefer to change where it’s going now?
Go to ePortal (either by direct link or via Quicklinks).
Click the My Account button and log in as directed. (Key in the MFA code you receive.)
Find and click Select Multi-Factor Authentication Options link in the list.
Key in the MFA code that the system sends you.
Check or uncheck boxes to set your preferences as to where you would like to receive MFA codes from the county and click the Save MFA Options button.
Log out of ePortal when you are finished.
Have you opted to use a token or fob for multi-factor authentication? Assuming you already have filled out the tech service request (TSR) and have been notified by your battalion chief that it is ready for you, here are the instructions for use.
Background: A key fob is a small device that is about two inches in length and an inch wide. The device generates a password, which you will use in place of a text to your cell phone or message to your e-mail account for multi-factor authentication in Montgomery County systems. Remember, this key fob is assigned to you and will not work for anyone else’s account. Likewise, secure it and do not lose it, which would defeat the purpose of needing a second login code to keep others out of your accounts.