Are you trying to open a pre-plan PDF on your MDC and Adobe Reader insists on taking up the right side of the screen with an extra pane? Here’s a tip to turn it off permanently so you have more space for your PDF.
- Hide the Tools pane, as you normally would.
- Access the Edit menu and select Preferences.
- Click the Documents side-tab, and then check the box for Remember Current State of Tools Pane.
- Click the OK button.
Want to filter out Priority 9 calls from the MDC screen? Try this:
- Click the My Incident button in the top navigation.
- Click Monitor in the left-hand navigation.
- Click Filtered in the left-hand navigation and then the Filter button at the bottom of the screen.
- Click the Status Monitor drop-down field arrow and select Monitor.
- Click the box for Priority.
- Click in the Operators field and select Less than.
- Type in a Value of 9 (or check the box for 9, either is fine).
- Click the Add button.
- Click the Filter button.
- Refresh the list whenever you need by clicking the Monitor button in the left-side navigation and then the Filtered button beneath it.
Thanks to a new upgrade in CAD, response dispatches for PICs on limited access highways (such as I-270 and I-495) are different and more user-friendly. The alt-lane dummy unit is a thing of the past and in its place will be an alternate lane marker that follows the units assigned to the alternate (opposite) assignment, such as A703 (ALT). This will be seen on the CAD and MDCs.
Moving forward, we have two different dispatches for units; you’ll just receive one but which one will determine where you should go. To reiterate: Just go where you’re dispatched (which is the text in red).
Scenario: There’s been a PIC on southbound 270 between 28 and Montrose Road.
The primary unit(s) will see this:
The alternate unit(s) will see this:
Also: 270’s commonplace names have been updated to include express lanes and local lanes (to match highway signage).
The P1 MDC Incidents list can be long. Suppose you want to see only the incidents of priority 4 and lower (as the list goes up to priority nine).
- Click the Incident button on the right side of the screen.
- Click the Filter button at the bottom of the screen.
- Check the Priority box.
- Set the Operator as Less than or Equal to and input a Value of 4.
- Click the Add button and then the Filter button.
Note: The filtered list you created is a snapshot and will not update the main list.
Struggling to locate street names on the P1 map? Zoom into the sixth layer.
How about hydrants? Same layer.
Need to contact someone at ECC while you are on an incident? No need to remember any workstations or who’s who with P1 MDC!
- Go to the Mail feature, click the New button at the bottom of the screen and choose Message.
- Click the To button to select a message recipient.
- Choose My Dispatcher, which should be located at the top of the list.
- Click the right arrow/triangle button to address the message to My Dispatcher.
- Click the OK button.
- Fill in the message as needed and click the Send button at the bottom of the screen.
Note from the ECC leadership: The My Dispatcher address goes to all at ECC. For our own procedures, we do not want messages targeting individuals, as was the standard in the previous CAD.
Preplans are listed in the premise/hazards section. If we’re not talking about a building related to a particular incident, you can use the Prem/Haz feature to search by whatever location/address you like. (If it is while on an incident, just click the Prem/Haz button the left side of the screen when you have the individual incident loaded in front of you).
- Click the Prem/Haz button on the right side of the screen.
- Key in the address and click the Verify button.
- Change the agency from F to All (which includes C and F – I believe that preplans are related to C, which stands for Communications or ECC).
- Double-tap the preplan when it comes up in the resulting list.
Want to hear the station alerting sounds for practice? Use one of the links below:
Browser | Tablet (uses the free Articulate app)
Interested in using PremierOne to update your log book? You may use either the MDC or the station P1 desktop — remember, it’s the same software and the only difference is the presence/absence of status buttons at the top.
Run an Incident Recall
- Got to the Unit Status screen.
- Click the Options button at the bottom-right corner of the screen and choose Search and Incident Recall.
- Input/select criteria as you see fit and click the Search button at the bottom of the screen.
- Double-click/tap an incident and you’ll see the information you need (e.g., incident type, location, incident number, units).
- Click buttons on the left side of the screen for related information (e.g., Incident History).
- Click/tap the Close View button at the bottom of the screen when you are finished.
- If you input %708 as the Unit ID, the % acts as a wildcard and you would get information on all calls run by units from Station 8.
- If you input FS08 as the Unit ID, you will retrieve a list of incidents from Station 8’s area (including calls run by units from other stations).
Currently Station Officers have the discretion to exchange units. For example, when PE725 is dispatched on an ALS1 call on Bel Pre Road the Station Officer has the discretion to send T725 instead. Historically when this happened ECC would exchange the units and preempt (clear) the unit not responding on the call. Nothing has changed in this process. The entire exchange process is executed by ECC.
Since the implementation of new CAD there have been multiple occasions where units have attempted to preempt themselves from incidents via their MDC. What has happened in some of those cases is that the entire incident has been inadvertently cleared. Once the incident is cleared it disappears from the dispatcher’s screen, dramatically increasing the chances of a service delay.
DO NOT attempt to execute unit exchanges via the MDC. Always allow ECC to execute ALL unit exchanges.