- Obtain rights to the resource account you need to access.
- Go to Quicklinks and click the E-Mail button.
- Sign into e-mail as yourself (Windows login if you’ve never used that sign-in page).
- Click your name in the upper-right corner.
- Find and click the link below your name (in the panel that just expanded) that says Open another mailbox.
- Type in the name of the mailbox you want to open in the box that pops up.
- Note that, as you type, Outlook is searching for accounts close to the name of whatever you’re typing.
- Find and click the mailbox you would like to open and have rights to access.
- Click the Open button. The other mailbox will open as a separate tab (or window, depending upon your browser settings).
- Use the mailbox as you would your own.
With the recent (Fall 2015) changes to Outlook 365, the Reply button defaults to Reply to All, frustrating many and generally promoting bad netiquette. Here’s how to change the default:
- Log into Outlook 365.
- Note the default reply option on your O365 toolbar.
- Find and click the Settings icon in the upper right-hand corner.
- Select Options.
- Choose Reply Settings.
- Change the default setting from Reply All to Reply instead and save.
If you would like to keep a message from being marked as clutter in Outlook, either right click on the message and choose Mark as not clutter or just drag it to the Inbox. If Office 365 is missing messages you want marked as clutter, right click and choose Mark as clutter or drag it to the Clutter folder.
If you are using Outlook 2007, 2010 or 2013 (Desktop), simply drag a message to the Clutter folder to mark it as clutter or drag it to the Inbox to mark it not clutter.
By dragging messages to the Clutter folder you will train the tool to spot similar e-mail in the future. The tool gets smarter over time, learning from your prior actions with similar messages.
Are you less than impressed by Clutter from Microsoft? Would you like to disable it? Here’s how:
- Log into Outlook Web App (365).
- Click on the Settings Gear Icon .
- Choose Options > Automatic Processing > Clutter.
- Select “Don’t separate items identified as Clutter” and then click the Save button.
Have you logged into Outlook 365 (e-mail) and can’t find your calendar? Wondering how to access other Office 365 applications such as Word, Excel and PowerPoint?
Calendar and OneDrive used to be on the right side of the title bar but they have moved.
Find and click the Office 365 icon consisting of nine squares in one square (as shown on the left side of the graphic below).
At that point, you will see all of your Office 365 applications available in a small menu. Click the tile for the application of your choice.
Note: DTS is preparing materials for people to see the basics of the Office 365 applications with a target date of June 2015 (when Office XP is removed from county computers). MCFRS Tech Training is also preparing some materials that should offer more detail, to be available in the spring of 2015.
Do you want Outlook 365 to give you a new window for each new message you start? You have this ability but the default is to put new messages in the reading pane. Make the change now…
- Click the gear symbol and choose Options.
- Click Settings on the left side of the window in the vertical navigation.
- Find Reading Pane settings on the right side of the screen.
- Select Type in a New Window.
- Click the Save button at the bottom of the screen.
Note: To use this feature, you will need to turn your pop-up blocker off for this site if you haven’t already. If the new window is blocked when you click New Mail, simply click the blocker settings at that point and enable for this site.
Scenario: You set up your e-mail account on your phone, complete with several sub-folders. When you go into those folders on your phone, the folders are empty! (Feel free to insert dramatic background music here in your own mind.)
The phone is set up to sync only a certain date range of mail. The mail you’re hoping to see in folders is probably older than the sync range.
To change this:
- Access your e-mail account settings on your phone.
- Find Mail Days to Sync (iPhone) or Days of Mail to Sync (Android).
- Change to something more fitting to your needs.
- Start a new message.
- Click the ellipsis (…) in the line above To (next to Apps).
- Choose Show Message Options.
- Check the box for read receipts.
Even if you have deleted something in Outlook (e.g., mail, contacts, calendar item…) and even if you have emptied your Deleted Items folder, you may still be able to recover something that would otherwise be gone.
- Find and right-click the Deleted Items folder on the left side of the screen.
- Choose Recover Deleted Items.
- Click once on the item you would like to recover.
- Use the search box at the top of the window to track down what you are trying to recover if you don’t see it immediately.
- Click the check-box to the left of each item you would like to recover if there are multiple items to retrieve at once.
- Click the Recover link at the bottom-right corner of the pop-up window.
- Click the OK button on the new pop-up that explains where your item(s) will go.
- Close the window.
Does Outlook 365 seem to be running too slowly? Try running a speed test. If it’s creeping along, call the helpdesk and they will want to know your upload and download speeds.
DTS recommends www.speedtest.net. Note: It uses Flash, so I wouldn’t even try on a mobile device.