Officer

MCFRS Tech Training Refresher – Using PCAP for Officer Tasks

Answering Common Questions from Station Personnel

Here are responses for two questions commonly asked by field personnel:

Question: Why didn’t my officers receive a supervisor endorsement? Why is my officer unable to
submit an endorsement for my vacancy application?
Answer: The officer’s e-mail address was incorrectly entered in the References section of the
application.

Question: Why haven’t I been promoted to FFII/FFIII yet, even though I have met the
requirements?
Answer: If the candidate’s qualifications were just recently met, please note that (s)he may need
to wait a few weeks for the promotion to be reviewed. It is also possible that the candidate’s
annual certification dates may not yet have been entered into PCAP.

MCFRS Tech Training Refresher – Using PCAP for Officer Tasks

Endorsing Personnel (Adding Positive or Negative Comments to Their Applications)

  • Find the Admin Tasks menu (only available to officers and administrative users) and select
    Endorse Staff.

menubar - Admin - Endorse

  • Select the appropriate individual from the list and click the Next: Endorse Staff button.

Endorse1

  • Verify that you have chosen the correct staff member.

Endorse2 - Comments

  • Find the Endorse this Staff option and select either Yes or No.
  • Type some comments to justify your selection. Note: There is no spell-check available so you
    may want to copy and paste from Microsoft Word after using spell check there.
  • Click the Submit Endorsement button. It will be saved in the system and you may either
    logout (using the Logout button at the top-right of the screen) or move to another system
    task.

MCFRS Tech Training Refresher – Using PCAP for Officer Tasks

Certifying Personnel (Adding Certifications to Their Files)

  • Find the Admin Tasks menu (only available to officers and administrative users) and select
    Certify Staff.

menubar - Admin - Certify

  • Enter information in one or more search boxes and click the Search button. You may use an
    initial to broaden your search and you may also search only by rank if you prefer. Wide
    searches will produce longer lists; use the numbered page links at the bottom-right of the
    page to advance from one page to another.
  • Select the individual for whom you would like to add certifications and click the Next: Issue
    Certifications button.
  • Click the Enter New Certificate/License button to add a new entry to the list. If you
    would like to change an existing entry, click the Edit button in the appropriate row. To delete
    a certification, input an expiration date in the past for the individual row.
  • Select the appropriate certification from the certificate/license name drop-down list and input/change the related
    dates. By default, the issue date will be the date you input the new certification and you may
    change the entry to reflect the true date of certification.
  • Click the Insert button when you have finished the entry. It will be saved in the system and
    you may either logout (using the Logout button at the top-right of the screen) or move to
    another system task.