Scenario: You have forgotten your password and/or tried three times unsuccessfully to enter your password, effectively locking your account.
This TechTip is directed toward people who telecommute.
A common problem for many has been, when they have to change their single sign-on passwords every 90 days, that the network password updates while the Windows password doesn’t immediately change (and may take days or weeks to catch up). Most commonly, that occurs when a person changes the password via ePortal and not Windows.
- Log onto the VPN on your laptop.
- Press Ctrl-Alt-Delete on your keyboard and choose Change a Password.
- Type the old password and the new one twice, as requested.
- Press the Enter key or click the right-arrow on the side of the second new password input box.
That’s it. Both the laptop and all of county single sign-on applications will accept the new password (although it might take a few minutes to update across all of the servers). Remember, though, it is imperative that you update your password on mobile devices where you have mail accounts set up, or else you will lock up your account when the device(s) try to use the old password.
Can’t remember your tech training password and/or just want to change it? Here are the steps:
- Go to the tech training website.
- Find and click the Reset Password link, located near the top-right of the screen.
- Note the box that appears:
- Input your username and click the E-Mail Reset Link button. A message will be sent to the e-mail address on file with your tech training website account. (If that e-mail address is no longer valid, please contact Jeff Feiertag (email@example.com) to update the address.
- Find the message in your e-mail account. (If you do not see it, please check your junk/spam folder).
- Click the link provided in the e-mail message. This will take you back to the website to show the following box:
- Input your username again, followed by the new password of your choice. Please use at least eight characters and the following:
- At least one upper-case letter
- At least one lower-case letter
- At least one number
- At least one special character
- Click the Change Password button and verification will be sent to the same e-mail address on file.
Need a PW reset for Fleet Management/Defect Reporting? Call or e-mail the county helpdesk (240.777.2828 / firstname.lastname@example.org).
- Navigate in a web browser to www.mdemeds.com/elite/ or run Elite Field on the Toughbook.
- Click on the Forgot Password link under login box in either system.
- Enter the required data. (Note: The e-mail address should be what eLicensure has on file for you.)
- Check your e-mail.
- Follow the on-screen prompts to be able to log in again.
If that fails:
- Contact the EMS Duty Officer for a password reset.
If that fails:
- E-mail email@example.com.
Did you forget your county network password and you need to access e-mail, MCtime and/or the increasing list of county applications tied to the all important single sign-on (SSO)?
You should not need to call the helpdesk. Instead:
- Go to Quicklinks — have someone else log into the county computer, use your personal tablet, use your phone, etc. — and click ePortal/MCtime.
- Look below the username and password input boxes and you’ll see a link for changing your password (among others). Click it.
- Answer the few security questions you should have set up long ago and you’ll be able to change your password.
A reminder about restrictions — your new password must be a minimum of eight (8) characters, it must not have been your password in the last nine passwords and it must meet several criteria, as shown in the picture below. (Remember your password will be case-sensitive, by the way.)
- At least one number but not more than six numbers.
- At least one symbol character but not more than six of them.
- Cannot repeat any character more than six times.
- Cannot repeat any character sequentially more than four times.
- Not the words test or password.
- Cannot include part or all of your username or real name.
- At least three of four of the following criteria:
- UPPER CASE
- lower case
- Number (0-9)
- Symbol (!@#$%^, etc.)
Given the restrictions, here are some easy-to-remember examples: