Internet Explorer

Fixing Your Browser to Run Hydrant/System Reports

Trying to run the Hydrant/System reports from Quicklinks but your browser isn’t cooperating? Similar to the fix for MCtime, try this:

  • Expand the Operations Division menu on Quicklinks.
  • Click Hydrant/System Reports and bypass the county pop-up warning or wait for it to close automatically.
  • Note whether the reports window loads properly or fails. If the latter, proceed with the following:
  • Click the Settings Gear icon in the upper-right corner (or press Alt-T on your keyboard to access the Tools menu in Internet Explorer).
    IE Settings Gear Icon

 

  • Choose Compatibility View Settings from the list.
  • Note that frsdata13 should appear in the top box; this is the name of the report server.
  • Click the Add button. The name of the report server should move to the lower box, where it will either be alone or join montgomerycountymd.gov, the necessary addition to run MCtime.
  • Click the Close button and the report window should load properly.

    IE Compatibility View Settings Dialog Box

 

Helping the MCtime Manager (Java) View Load Properly in Internet Explorer

We are seeing malfunctions when the manager version of MCtime is used.  When the user logs in, (s)he gets an error saying that Java needs to be updated.

The following fixes have been suggested by the Payroll Department:

  • Add the URL https://*.montgomerycountymd.gov to Trusted Sites (Tools->Internet Options->Security tab).
  • Add the URL https://*.montgomerycountymd.gov to compatibility view (Tools->Compatibility View Settings).

From MCFRS IT:

  • Access the Tools menu and select Internet Options.
  • Ensure you are on the General tab.
  • Uncheck the Delete Browsing History on Exit checkbox.  When the box is checked, any sites entered into compatibility view disappear when the browser is exited.