Stopping Your Network Account from Locking Up Constantly

Scenario: You recently changed your network password, consistent with county policy. However, the account keeps locking up on you (as though you have keyed in the wrong password three times). Why does this keep happening?

Occasionally, we all set up e-mail accounts on various devices and forget about them. Have you recently used a different device? Your own? A friend’s/spouse’s/partner’s? In this scenario, you probably set it up at some point over the last three months and then didn’t use it again. You changed your password on the primary device you often use (computer/tablet/phone) and now the old device is trying to access mail with the wrong password. It tries three times and locks up the account.

What to do?

Delete the account setup on those old devices. Reset your password using the Reset Password link on ePortal (instead of signing in). Log in with the new password.

Running an Activity Report in MCtime

Managers may need to check up on the MCtime activity of any employee in order to determine if (s)he has performed certain functions. Use the following directions to run a report instead of looking through various timecard audit trails.

  • Access the General menu and select Reports.
  • Expand the Detail Genie section and select Timecard Audit Trail.
  • Click the Set Options
  • Select Edits by Managers.
  • Choose the Edit by Select Managers radio button and ask students to search for each of their BCs and click the Add button to move each one to the right-hand column.
  • Click the Run Report
  • Note to students they may click the Refresh Status button if they are feeling impatient.
  • Click the View Report button when the report has completed processing. It will open as a PDF.

Note: If the report does not open, it is probably a pop-up blocker issue. You will need to disable the pop-up blocker for this site in order to view the reports.

Checking for Correct Holiday Move Dates

There are a fair number of holidays for which FRS personnel are paid. Likewise, some managers perform incorrect pay codes moves from HDP to CLH. An ideal approach to know when it happens without reviewing every timecard is:

  • Access the Check Overtime
  • Select your shift.
  • Select a range of the beginning of the pay period up until (but not including) the holiday (e.g., July 1-3 for the July 4 holiday if July 1 is the beginning of the pay period).
  • Double-click HDP and then CLH.
  • Look for any entries in the CLH column.
  • Repeat the process for a range of the day after the holiday through the end of the pay period.
  • Repeat the process for the day of the holiday. If there is a blank for HDP and CLH (both), something is in error. It could be the move went from HDP to CL3, for example.

    Note: This process will not catch an error of CLH to CLH.

Pay Period Close Checklist (Revised 2014-12)

Overall Review of a Group of Timecards

  • Total Hours Toward Schedule is accurate for their work assignment
  • Negative hours in the Totals and Schedule tab
  • Regular Hours with overtime codes
  • Light Duty hours should have appropriate Reason Code
  • Overtime entries and approvals
  • Comp Leave Supplemental
  • Pay Code Moves
  • Personal Days
  • AWOL Hours
  • HDP/CLH
  • Terminated Employees
  • Timecard Approvals

 Review of Overtime

  • Overtime Hours have the CC and Reason Code
  • Overtime approvals on the correct date and for the correct amount of hours
  • Overtime approvals or Overtime approved as “ALL”
  • Overtime approvals are not duplicated

 Review of Comp Leave Supplemental

  • Comp Leave Supplemental is recorded as a Pay Code Move

 Review of Pay Code Moves

  • OT to Comp with identical To and From account codes and on the correct date
  • Comp to OT with identical To and From account codes and on the correct date
  • HDP to CLH on the correct date and does not include To and From account codes
  • Pay Code Move to correct an incorrect Pay Code Move
  • Pay Code Move to Bereavement is not selected inadvertently
  • Pay Code Move to change a leave type to Comp Leave Supplemental
  • Pay Code Move to change the hours on one specific day at a time

 Review of Personal Days

  • Personal Day is recorded as a Pay Code Edit

Review of AWOL Hours

  • Pay Code Move is done if the cascade of leave caused the AWOL Hours
  • AWOL Hours remain if legit AWOL and appropriate notifications made

 Review of HDP/CLH

  • Timecard displays the holiday
  • Pay Code Move to CLH on the correct date and does not include To and From Codes

 Review of Terminated Employees with Hours Worked

  • Hours must correspond with termination date

Review of Employee / Manager Approval on Timecards

  • Employee and Manager must approve timecards

 

Clearing a Saved Username and Password in Chrome

  • Click the button of three horizontal lines (vertically stacked) that appears at the far right of your address bar.
  • Choose Settings.
  • Scroll to the bottom of the page and click the link for Show Advanced Settings.
  • Scroll down to the Passwords and Forms section.
  • Click Manage Passwords.
  • Find the entry in the Saved Passwords list for the item to clear and click the X on the far right side of the box to delete the item.
  • Click the Done button at the bottom-right corner of the dialog box.
  • Close the settings tab.

Resetting Your Network Password

Did you forget your county network password and you need to access e-mail, MCtime and/or the increasing list of county applications tied to the all important single sign-on (SSO)?

You should not need to call the helpdesk. Instead:

  • Go to Quicklinks — have someone else log into the county computer, use your personal tablet, use your phone, etc. — and click ePortal/MCtime.
  • Look below the username and password input boxes and you’ll see a link for changing your password (among others). Click it.
  • Answer the few security questions you should have set up long ago and you’ll be able to change your password.

A reminder about restrictions — your new password must be a minimum of eight (8) characters, it must not have been your password in the last nine passwords and it must meet several criteria, as shown in the picture below. (Remember your password will be case-sensitive, by the way.)

  • At least one number but not more than six numbers.
  • At least one symbol character but not more than six of them.
  • Cannot repeat any character more than six times.
  • Cannot repeat any character sequentially more than four times.
  • Not the words test or password.
  • Cannot include part or all of your username or real name.
  • At least three of four of the following criteria:
    • UPPER CASE
    • lower case
    • Number (0-9)
    • Symbol (!@#$%^, etc.)

Given the restrictions, here are some easy-to-remember examples:

  • Sta14:SleepHappens!
  • 1’mTiredZZZ
  • VogonPoetry4Insomnia?

Using the Crystal Reports Sick Leave Reports

  • Go to Quicklinks in your web browser.
  • Hover over the Operations tab in the brown navigation section and select Crystal Reports.
  • Click the link in the popup window for Crystal Reports if you do not want to wait for the browser to go there on its own.
  • Expand the folders in the navigation on the left side of the screen to Home | Public Folders | FRS.

CR-Nav-Reports-Sick

  • Click on the Sick Leave folder and note the reports that appear in the main window on the right side of the screen.

CR-Reports-Sick

  • Click the name of the report you would like to run (not the Schedule, History or Properties).
  • Input the requested information on the report (e.g., dates, battalion, etc.) and click the OK button.
  • Wait for the report to load. Note: This may take a couple minutes.
  • Drill down to specific parts of the report (if you chose not to narrow down the data within your search) by clicking any group names in the middle section of the report.

CR-Reports-Sick-Drilldown

  • Remember to log out of the application when you have finished (instead of closing the browser) by clicking the lock symbol at the top-right corner. It is flanked to each side by one other icon.

CR-Reports-Logout

 

Using Good Data in a Misunderstood FireApp Field

Scenario: You are on the EMS crew of a box alarm. You go to the fire and set up shop but no patients ever need to come your way. Should you list BLS care (and/or ALS care) since those were the capabilities of the personnel on board?

The answer is no. As the field name implies, we’re talking about what level actions were taken. If you never saw a patient, you’re not going to list that you performed BLS care (and/or ALS care if a medic unit was involved).

So, what to use? Not that I’m a big fan of the Other (Misc) option, but it’s still an option. If you’re ever going to use something that ends in Other, please make sure you have carefully looked to see that no other options apply (such as Standby). We need to report good data, after all.

Setting Outlook to Launch a New Window for a New Message

Do you want Outlook 365 to give you a new window for each new message you start? You have this ability but the default is to put new messages in the reading pane. Make the change now…

  • Click the gear symbol and choose Options.
  • Click Settings on the left side of the window in the vertical navigation.
  • Find Reading Pane settings on the right side of the screen.
  • Select Type in a New Window.
  • Click the Save button at the bottom of the screen.

Note: To use this feature, you will need to turn your pop-up blocker off for this site if you haven’t already. If the new window is blocked when you click New Mail, simply click the blocker settings at that point and enable for this site.