Author: Jeff Feiertag

Viewing Only Certain Priority Incidents on the P1 Incidents List

Posted on by Jeff Feiertag

The P1 MDC Incidents list can be long. Suppose you want to see only the incidents of priority 4 and lower (as the list goes up to priority nine).

  • Click the Incident button on the right side of the screen.
  • Click the Filter button at the bottom of the screen.
  • Check the Priority box.
  • Set the Operator as Less than or Equal to and input a Value of 4.
  • Click the Add button and then the Filter button.

Note: The filtered list you created is a snapshot and will not update the main list.

Sending a Message to ECC via P1 MDC

Posted on by Jeff Feiertag

Need to contact someone at ECC while you are on an incident? No need to remember any workstations or who’s who with P1 MDC!

  • Go to the Mail feature, click the New button at the bottom of the screen and choose Message.
  • Click the To button to select a message recipient.
  • Choose My Dispatcher, which should be located at the top of the list.
  • Click the right arrow/triangle button to address the message to My Dispatcher.
  • Click the OK button.
  • Fill in the message as needed and click the Send button at the bottom of the screen.

Note from the ECC leadership: The My Dispatcher address goes to all at ECC.  For our own procedures, we do not want messages targeting individuals, as was the standard in the previous CAD.

Finding a Preplan When Not on an Incident

Posted on by Jeff Feiertag

Preplans are listed in the premise/hazards section. If we’re not talking about a building related to a particular incident, you can use the Prem/Haz feature to search by whatever location/address you like. (If it is while on an incident, just click the Prem/Haz button the left side of the screen when you have the individual incident loaded in front of you).

  • Click the Prem/Haz button on the right side of the screen.
  • Key in the address and click the Verify button.
  • Change the agency from F to All (which includes C and F – I believe that preplans are related to C, which stands for Communications or ECC).
  • Double-tap the preplan when it comes up in the resulting list.

Using PremierOne to Update Your Log Book

Posted on by Jeff Feiertag

Interested in using PremierOne to update your log book? You may use either the MDC or the station P1 desktop — remember, it’s the same software and the only difference is the presence/absence of status buttons at the top.

Run an Incident Recall

  • Got to the Unit Status screen.
  • Click the Options button at the bottom-right corner of the screen and choose Search and Incident Recall.
  • Input/select criteria as you see fit and click the Search button at the bottom of the screen.
  • Double-click/tap an incident and you’ll see the information you need (e.g., incident type, location, incident number, units).
  • Click buttons on the left side of the screen for related information (e.g., Incident History).
  • Click/tap the Close View button at the bottom of the screen when you are finished.

Notes:

  • If you input %708 as the Unit ID, the % acts as a wildcard and you would get information on all calls run by units from Station 8.
  • If you input FS08 as the Unit ID, you will retrieve a list of incidents from Station 8’s area (including calls run by units from other stations).

Exchanging Units

Posted on by Jeff Feiertag

Background

Currently Station Officers have the discretion to exchange units. For example, when PE725 is dispatched on an ALS1 call on Bel Pre Road the Station Officer has the discretion to send T725 instead. Historically when this happened ECC would exchange the units and preempt (clear) the unit not responding on the call. Nothing has changed in this process. The entire exchange process is executed by ECC.

Impact

Since the implementation of new CAD there have been multiple occasions where units have attempted to preempt themselves from incidents via their MDC. What has happened in some of those cases is that the entire incident has been inadvertently cleared. Once the incident is cleared it disappears from the dispatcher’s screen, dramatically increasing the chances of a service delay.

Take Away

DO NOT attempt to execute unit exchanges via the MDC.  Always allow ECC to execute ALL unit exchanges.

Switching from Unit Type to Unit Type in P1

Posted on by Jeff Feiertag

Question: You’re riding a PE and drop off your paramedic to ride with an ambulance and upgrade a call. With the previous CAD (Altaris CAD), you needed to call ECC and have them log you off so you could log back into MDC as an engine. What is the procedure with the PremierOne (P1) MDC?

Answer: You have the ability to log your unit off and back on as a different unit without needing to log off of CAD (as long as you are not currently dispatched). However, for situational awareness, ECC should still be notified.